Delivery Information

 

STANDARD DELIVERY TIMES

 

UK DELIVERY

UK Standard Delivery – 3-5 business days (We use DPD tracked service for deliveries so do not worry about postal strikes)

£4.95. FREE delivery on orders over £50 to UK mainland.

Isle of Man £15.00

 

UK Express Delivery – 1-2 business days (Isle of Man and UK offshore islands, Scottish Highlands may take longer)

£7.95 (delivery time depends on the time of day we receive your order, we try and despatch on a next day service, whenever possible)     

 

All deliveries within the UK are made using our nominated carrier, so please make sure you supply a delivery address where there will be somebody available to sign for your parcel - to make life easier for you we are able to deliver to a friend, relative or place of work. You can also choose to have the parcel delivered at a safe leaving place for an unsigned parcel (eg shed, porch). This is at your own risk. If there is no one in to receive the goods the carrier will leave a card. It is your responsibility to rearrange delivery. We cannot deliver to a PO BOX address or secure home delivery boxes.

 

INTERNATIONAL DELIVERY

All shipments outside of the UK are made by either DPD, Parcelforce or FedEX depending on the best rate and size of the package.

 

European Delivery Rates.

Germany, France, Netherlands, Republic of Ireland, Austria, Italy, Spain, Belgium, Luxembourg, Switzerland and Denmark - £10.00 

All other European destinations - £25

 

Non European Delivery Rates.

For countries outside Europe, delivery charges are made simple - order as much as you like and pay just one standard delivery cost, no matter what the quantity or weight.

Here are our international delivery charges for parcels sent to outside of Europe- If you have any questions please contact our office, we are always happy to help.

USA and Canada - £35.00

Rest of the World - £50.00 

 

For deliveries to most European destinations allow 7 to 14 working days, United States and Canada 2 - 7 working days, Australia and Rest of the World up to 7 working days. Delivery can be delayed to remote areas or by local customs officials. Please note, these delivery times may be longer during busy times such as Christmas.

If outside the UK, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser/recipient is liable for any import duties or local taxes that may apply.

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the UK, we will deduct the Tax at the check out for you automatically.

British Forces PO addresses

We deliver to British Forces Post Office addresses. The charge for BFPO delivery is £4.95, delivering your parcel to the BFPO sorting office. NB the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.

Select our  Standard UK Delivery £4.95  service when purchasing your goods

Proof of delivery is not available with this delivery service. Please also note that some areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us.

Shipping & Delivery

The cost of delivery will be added to your order total at the checkout. Please Note: If an item is out of stock, we will email you and tell you when we expect to ship your order to you.

During busy periods, orders can take two to three days to be despatched.

IMPORTANT: All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged either refuse to accept delivery or ask the delivery person to check the contents with you. ONLY sign for the goods if you are satisfied. In any other circumstances, please sign the package receipt as "unchecked".

 

PACKAGING

Peace of mind

You can order online with absolute peace of mind that your delivery will be intact and in perfect condition when it arrives. 

Packaging materials

We use recycled or recyclable packaging materials that are better for the environment wherever possible.

Please do not worry about our packaging beads / chips ,they are biodegradable and made from GM-free starch. They are also suitable for both domestic and municipal composting and will dissolve in water. They have been proven to offer better protection than traditional polystyrene beads and provide high level shock protection to eliminate breakages.